bhb999 Privacy
Policy & Data Protection
At bhb999, we treat the privacy and security of your personal data with the utmost seriousness. This Privacy Policy explains what information we collect when you use the bhb999 platform, how we use and protect that information, and the rights you hold over your own data. We encourage you to read it carefully before using our services.
Information We Collect
bhb999 collects personal information from you in the course of providing its online casino and sports betting services. The categories of information we collect depend on how you interact with the bhb999 Platform, but may include any combination of the following:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Registration form, account settings |
| Financial Data | bKash/Nagad/Rocket/Upay account references, bank account details, transaction history | Payment processing, withdrawal requests |
| Device & Technical Data | IP address, browser type, operating system, device identifiers, session tokens | Automatically via Platform access |
| Usage Data | Pages visited, games played, bet amounts, session duration, click paths | Automatically via Platform analytics |
| Communications Data | Live chat transcripts, support email history, survey responses | Customer support interactions |
| Verification Media | Photographs of government-issued ID, utility bills, selfies | KYC identity verification process |
bhb999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data for identification purposes beyond selfie liveness checks, or health data, except where strictly required by responsible gaming obligations (for example, where a player discloses a gambling addiction in the context of a self-exclusion request).
Minimum data principle: bhb999 collects only the personal data necessary for the specific purpose it is being processed. We regularly review our data collection practices and remove data that is no longer needed for its original purpose.
We collect identity documents as part of our mandatory KYC process to confirm your age, identity, and residential address before processing withdrawals or granting full account access.
When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, we retain transaction reference numbers and account identifiers to process payments and resolve any disputes.
Anonymised usage analytics help us understand how players interact with bhb999, which games perform well, and where technical improvements are needed to enhance your experience.
How We Use Your Data
bhb999 processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties and we do not use it for purposes that are incompatible with those stated in this Privacy Policy. The primary purposes for which bhb999 processes personal data are as follows:
- Account creation and management: To register your bhb999 account, verify your identity, maintain your player profile, and enable you to access games, betting markets, and payment services.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate transaction records.
- KYC and fraud prevention: To fulfil our obligations under anti-money laundering (AML) best practices, to verify that players meet the 18+ age requirement, and to detect and prevent fraudulent activity, bonus abuse, and account compromises.
- Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our support channels.
- Responsible gaming: To monitor your gaming activity for signs of problem gambling behaviour, to apply deposit limits, session timers, cooling-off periods, and self-exclusion measures where requested or required, and to provide resources and referrals to support services.
- Platform improvement: To analyse aggregated usage data, identify technical issues, optimise game performance, and develop new features and products on the bhb999 Platform.
- Marketing communications: To send you promotional offers, bonus notifications, and event updates relevant to your interests — but only where you have provided your explicit consent to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
- Legal compliance: To comply with applicable laws, respond to lawful requests from authorities, and enforce our Terms & Conditions and other Platform policies.
bhb999 relies on one or more of the following legal bases when processing your personal data: performance of a contract (where processing is necessary to provide the services you have requested), legitimate interests (where bhb999 has a genuine operational or security interest that does not override your rights), legal obligation (where processing is required by law), and consent (where you have explicitly agreed to a specific processing activity, such as marketing communications).
Marketing opt-out: If you no longer wish to receive promotional communications from bhb999, you can opt out at any time by emailing [email protected] with the subject line "Marketing Opt-Out" and your registered account username. Opting out of marketing communications does not affect your ability to use the bhb999 Platform or receive service-related notifications such as withdrawal confirmations and security alerts.
Data Sharing & Third Parties
bhb999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may, however, share your personal data with carefully selected third-party service providers and partners where it is strictly necessary to deliver our services. All third-party partners are required to process your data only on bhb999's instructions and in accordance with appropriate data protection standards.
The categories of third parties with whom bhb999 may share your personal data include:
- Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard gateway providers, who receive the minimum data necessary to process your transactions.
- Identity verification providers: Third-party KYC and AML screening services that assist bhb999 in verifying player identities, checking sanctions lists, and assessing fraud risk.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your session data (e.g., bet history, game session identifiers) to power game functionality and calculate outcomes. These providers operate under strict data processing agreements with bhb999.
- Platform analytics providers: Analytics tools used to understand aggregated usage patterns on the bhb999 Platform. Where possible, data shared with analytics providers is anonymised or pseudonymised.
- Customer support tools: Live chat and helpdesk software providers that facilitate communication between you and the bhb999 support team.
- Legal and regulatory authorities: bhb999 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by law or in connection with the investigation of fraud, money laundering, or other criminal activity.
- Professional advisers: Lawyers, auditors, and financial advisers who may process your data in the course of providing professional services to bhb999, subject to strict confidentiality obligations.
No data sales: bhb999 strictly prohibits the sale of player personal data to any third party for advertising, profiling, or commercial purposes unrelated to the delivery of bhb999's own services. If you believe your data has been misused, please contact us immediately at [email protected].
Every third-party partner that processes bhb999 player data on our behalf is bound by a formal data processing agreement that restricts their use of your data to the specific purpose for which it was shared.
Where legally required, bhb999 may disclose player data to competent authorities. We will notify you of such disclosures where we are legally permitted to do so.
Data Retention & Storage
bhb999 retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following general retention periods apply to the main categories of personal data held by bhb999:
- Account and identity data: Retained for the full duration of your active bhb999 account and for a period of five (5) years following account closure, in accordance with AML record-keeping obligations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction to support audit, fraud investigation, and regulatory reporting requirements.
- KYC documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
- Customer support communications: Retained for two (2) years from the date of the last communication in a given support case, or longer where the communication relates to an ongoing dispute or legal matter.
- Marketing consent records: Retained for as long as you have an active bhb999 account or until you withdraw your consent, whichever comes first.
- Analytics and usage data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individual players.
- Cookie data: Retained for the duration specified in the cookie type table above, after which cookies are automatically deleted or refreshed.
bhb999 stores player data on secure servers protected by industry-standard encryption. Primary data storage is located in data centres with appropriate physical, technical, and organisational security controls in place. Where data is processed by third-party partners based outside Bangladesh, bhb999 ensures that appropriate safeguards are in place to protect the security and confidentiality of your information during international transfers.
When personal data is no longer required, bhb999 securely deletes or anonymises it using industry-standard data destruction methods to ensure it cannot be recovered or reconstructed.
Your Privacy Rights
As a bhb999 player, you have a number of rights in relation to the personal data that bhb999 holds about you. bhb999 is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe, and no later than thirty (30) days from the date of receipt of your request.
- Right of access: You have the right to request a copy of the personal data that bhb999 holds about you, together with information about how that data is being used and with whom it has been shared.
- Right to rectification: If any personal data held by bhb999 is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly via your account settings or by contacting [email protected].
- Right to erasure: In certain circumstances, you have the right to request that bhb999 delete your personal data. This right is subject to limitations where bhb999 is required to retain data for legal or regulatory compliance purposes, such as AML record-keeping requirements.
- Right to restrict processing: You may request that bhb999 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing pending verification of bhb999's legitimate grounds.
- Right to object: You have the right to object to the processing of your personal data where bhb999 relies on legitimate interests as its legal basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
- Right to data portability: Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you may request that bhb999 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
- Right to withdraw consent: Where bhb999 relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
To exercise any of the above rights, please submit a written request to [email protected] from the email address registered to your bhb999 account. bhb999 may ask you to provide additional information to verify your identity before processing your request. This verification step is necessary to protect your data from unauthorised disclosure.
Request a full copy of all personal data bhb999 holds about you by emailing [email protected]. We will provide a structured summary of your data within 30 days of your verified request.
If any information in your bhb999 account is incorrect, update it directly in your account settings or request a correction through our support team. Accuracy of your data is important for smooth withdrawals.
You may request deletion of your personal data subject to our legal retention obligations. Closing your account initiates the data deletion review process in accordance with our five-year retention schedule.
Data Security Measures
bhb999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is regularly reviewed and updated to address emerging threats and vulnerabilities.
The key security controls in place at bhb999 include:
- 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the bhb999 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, preventing interception by third parties.
- Encrypted data storage: Sensitive personal data and financial records held in bhb999's databases are encrypted at rest using AES-256 encryption standards.
- Access controls: Access to personal data within bhb999's internal systems is restricted on a strict need-to-know basis. All staff with data access privileges are subject to confidentiality agreements and regular security training.
- Two-factor authentication (2FA): bhb999 supports and encourages the use of 2FA for player accounts to provide an additional layer of security against unauthorised login attempts.
- Fraud detection systems: bhb999 operates real-time fraud detection and anomaly detection systems that monitor Platform activity for suspicious patterns, unusual login locations, and potential account takeover attempts.
- Regular security audits: bhb999's Platform and infrastructure undergo regular internal and third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident response: bhb999 maintains a formal data breach incident response procedure. In the event of a breach that poses a risk to your rights or interests, bhb999 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.
While bhb999 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. You are also responsible for keeping your own account credentials secure and should never share your bhb999 password with anyone, including bhb999 support staff, who will never ask for it.
Phishing warning: bhb999 will never contact you via unsolicited email, SMS, or social media asking for your password, full payment card number, or OTP code. If you receive any such communication claiming to be from bhb999, do not respond and report it immediately to [email protected]. Phishing attacks targeting online casino players are common — always verify that you are on https://bhb999.app before entering any login credentials.
Contact & Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bhb999 processes your personal data, please contact our support team in writing. bhb999 is committed to addressing all privacy-related enquiries promptly and transparently.
You can reach bhb999's data support team at the following address:
Privacy Enquiries: Send your written request to [email protected] with the subject line "Privacy Request" and your registered account username. Please include a clear description of your request and, where applicable, the specific right you are exercising (e.g., "Right of Access", "Right to Erasure"). bhb999 will acknowledge your request within 48 hours (Bangladesh Standard Time, UTC+6) and aim to resolve it within 30 calendar days.
bhb999 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or updates to our Platform services. When we make material changes to this Privacy Policy, we will update the Effective Date at the top of this page and, where appropriate, notify registered players via their registered email address. Your continued use of the bhb999 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all personal data collected by bhb999 through the bhb999.app website and any associated mobile-optimised interfaces. It does not apply to third-party websites or services that may be referenced on the Platform, whose privacy practices are governed by their own separate policies.
Your Data Is Safe With Us
Now that you know how bhb999 protects your privacy, feel free to explore our full platform. From cricket betting and live casino to slots and Aviator — everything is secured with 256-bit SSL encryption and processed in Bangladeshi Taka.
18+ only. Gambling involves financial risk. Please play responsibly and within your means.